Senders wait on hold for transfer status
Most support calls are simple status checks, but they queue behind complex tickets and erode trust during the 24-hour SWIFT window.
Helios × Luo
Answer every Luo customer, in every market — with AI.
Helios deploys AI voice agents that resolve transfer status, FX questions and onboarding help end-to-end — natural conversations built for cross-border payments from Dakar to Douala.
Answer rate +45%
AI voice agents pick up every call across every time zone — no hold queues, no missed senders.
First-call resolution +30%
Live access to transfer status, FX quotes and KYC records means most questions get resolved in one call.
Support cost per ticket -55%
Scale support volume across Senegal, Côte d'Ivoire and Cameroon without growing the contact center.
Helios Dashboard
Support calls today
3.4k
First-call resolution
84%
Avg. handle time
2m 11s
Recent customer conversations
TR
ResolvedTransfer to EUR — €4,200
Status check · SWIFT in transit
FX
AnsweredUSD quote — Dakar → Paris
Rate explanation · Quote re-issued
ON
Follow-upOnboarding — Abidjan SMB
Document follow-up · Awaiting upload
Weekly support volume
+18% vs prior week
MonTueWedThuFriSatSun
Built for high-volume payment support
Transfer statusFX rate questionsOnboarding helpSWIFT trackingBeneficiary updatesPayment quotesFee explanationsSmart escalationTransfer statusFX rate questionsOnboarding helpSWIFT trackingBeneficiary updatesPayment quotesFee explanationsSmart escalation
The support challenge
Payment volume grows faster than your support team can.
Helios turns every Luo support call into a personalized, multilingual conversation — at the scale cross-border payments demand and with the precision senders expect.
FX and fee questions are repetitive yet critical
Senders need clear answers about EUR/USD quotes, mid-market rates and fees every time — and one wrong number costs the relationship.
Onboarding stalls without proactive follow-up
New SMBs and individuals drop off when document follow-up is slow. Manual outreach can't cover every applicant across three countries.
Capabilities
You don't need more support reps. You need smarter conversations.
Use Helios to give every Luo sender an instant, accurate answer — in their language, at any hour.
Capability 01
Always-on multilingual support
Pick up every Luo call in French, English and local languages — across Senegal, Côte d'Ivoire and Cameroon, 24/7.
- Zero hold times, even at peak transfer hours
- French, English and regional language coverage
- Handles thousands of concurrent calls with no fatigue
Capability 02
Live transfer & FX context
The agent reads transfer status, SWIFT references and live FX quotes directly from Luo systems to resolve questions in one call.
- Real-time SWIFT tracking and status lookups
- EUR/USD quote explanations with up-to-date rates
- Personalized answers using the sender's transfer history
Capability 03
Compliance & full audit trail
Every conversation is recorded, transcribed and tagged. Scripts respect AML and KYC requirements across each Luo market.
- Full call recording and transcription
- AML/KYC-aligned scripts per market
- Detailed reports per sender, corridor and campaign
Process
Launch Luo voice support in weeks, not quarters.
Helios is designed to deploy quickly across each corridor and improve with every customer interaction.
01
Connect Luo systems
Integrate transfer status, FX quotes and onboarding records via API. Segment by corridor, sender type and language.
02
Configure conversations
Define scripts, escalation policies and supported languages for each market — Senegal, Côte d'Ivoire and Cameroon.
03
The agent answers
The AI voice agent picks up calls, resolves transfer and FX questions, and escalates complex cases to your human team with full context.
04
Monitor & improve
Real-time dashboard with answer rate, resolution, sentiment and corridor-level trends — used to tune every conversation.
Outcome
Resolution +30%
Faster answers and live transfer context lift first-call resolution well above manual support baselines.
Outcome
Support cost -55%
Automate high-volume status and FX questions. Your team focuses only on cases that truly need a human.
Outcome
100% answer coverage
Every Luo sender reaches a knowledgeable voice agent — no matter the hour, the language, or the corridor.
Use cases
Smarter customer support across every Luo corridor
Helios adapts the conversation to the sender's market, language and product — maximizing trust at every touchpoint.
Transfer Status
Instant status on every international transfer
Senders call to confirm where their EUR or USD payment is. The agent reads SWIFT status live and explains the next step.
Request DemoLive SWIFT and beneficiary status lookup
Clear ETA within the 24-hour delivery window
Proactive SMS or call-back when funds land
Request demo
Give every Luo sender a perfect support experience.
See how Helios can transform Luo's customer support with AI voice agents that resolve transfer, FX and onboarding questions at the speed cross-border payments demand.